Claudio Espino

National Foundation for Credit Counseling
2017 Counselor of the Year

Claudio was selected to receive this prestigious award among all National Foundation for Credit Counseling (NFCC) Certified Counselors consisting of a national network of nonprofit agencies serving all 50 states and Puerto Rico. The award was presented to Claudio at the annual Awards of Excellence dinner held at the NFCC Connect Conference in Anaheim.

Since joining the credit.org family in 2009, Claudio has counseled over 5,000 clients, consistently and repeatedly receiving exceptional client feedback. He is a top performer amongst his peers, achieving the highest levels of quality scores and overall productivity measures. Between 2016 and 2017, Claudio has been a nine time recipient of Excellence Award for quality counseling delivery, which requires the awardee to receive 100% quality score within a given month. Claudio’s motto is “Helping people in need is one of the most gratifying and humbling experiences,” while embracing the idea of “walking a mile in someone else’s shoes.” Claudio’s mantra and the execution of his service is evident through his nomination and ultimate receipt of the esteemed NFCC Counselor of the Year Award.

In addition to his work counseling clients on the telephone and in our face-to-face offices, Claudio is one of our core group of external counselors who represent credit.org at events and workshops. He’s volunteered to serve at dozens of housing solution workshops held in community venues throughout Southern California’s hardest hit areas helping distressed homeowners work directly with their servicer for immediate resolution to their housing needs. Most clients are frightened when their mortgages are delinquent, and Claudio’s soft approach and unassuming demeanor helps open lines of communication with each of his clients, getting to the core of their options based on the client’s individual needs and capabilities with understanding and compassion.

The esteemed panel of award judges (Experian, TD Bank, Synchrony Financial, and BECU) were particularly impressed with Claudio’s dedication and his community involvement.

A video showcasing Claudio’s determination to deliver quality and heartfelt service to those that he has served, can be viewed by clicking here. Please join us in congratulating Claudio for his achievement and his upmost positive reflection of credit.org.

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