Frequently Asked Questions About Springboard's Identity
Q. Are you an accredited agency?
We are accredited by the Council on Accreditation (COA). Accreditation means that you are working with a quality agency.
Q. Are you still members of the National Foundation for Credit Counseling?
Yes we are. We are still a member of the National Foundation for Credit Counseling (NFCC) and we adhere to their policies and standards.
Q. Did you ask your clients about this?
We asked our clients at focus groups what they wanted to accomplish when they first came to us. They told us they wanted to get out of debt, learn to use money and credit wisely, and to change the shape of their future.
Q. What made you decide to change your name?
We wanted a name that would differentiate us from the multitude of "look-alikes" out there that do not provide our kind of quality education. We wanted a name that consumers could identify with, and we wanted to reflect our own separated identity. The name Springboard® was ultimately selected after a very intensive search because it is unique and reflects the concept of moving from one place to another with an upward motion, launching consumers into a better future.
Q. Why did you change your name?
As a non-profit consumer credit management source, our agency selected the new name to represent the concept of hope and empowerment to consumers with debt problems.
